ACCOUNT OPENTING TERMS AND CONDITION

Welcome to JP Express:

We're delighted to have you join JP Express, your trusted global courier service in Bangladesh. These Terms of Use serve as your guide to using our services effectively and responsibly, ensuring a smooth and reliable experience when using our website, www.jpex.com.bd, our mobile apps, tracking system, and more (collectively referred to as the "Applications"). These terms are designed to protect your interests and ours.

Agreeing to the Terms:

Before you dive into the world of express deliveries with us, we kindly request you to read and understand these terms. By using our Applications, you agree to comply with the rules and guidelines outlined here. Please be aware that these terms may undergo changes from time to time, so it's crucial to stay informed. Your continued use of the Applications signifies your acceptance of any updates we make. We grant you a limited, non-exclusive, non-transferable license to access and use our services, on the condition that you adhere to these terms.

Creating Your Account:

To make the most of your JP Express experience, you'll need to create an account. During the registration process, please provide accurate and up-to-date information, including your Name, Company, Email, Birthday, Recent Photo, NID Card Number, Location, Social Media Link, Contact Number, and WhatsApp Number.

Who Can Use JP Express:

To ensure the safety and responsibility of all users, you must be at least 18 years old and capable of understanding and agreeing to these terms to use our services.

Respecting Our Content:

Our website and Applications contain valuable content, and we hold all rights to it. You must not copy, distribute, or use our content for any purpose other than personal, non-commercial use without obtaining explicit permission from JP Express.

Responsible Use:

We encourage you to maintain a respectful and responsible approach while using our Applications. Unauthorized access to data or accounts is prohibited, and sending viruses or spam is not tolerated. Our aim is to simplify your experience, so let's work together to keep it that way.

Protecting JP Express:

If your actions lead to legal issues or cause harm to JP Express, you'll be responsible for resolving the situation. Our priority is trust and safety.

Straight Talk - No Guarantees:

We provide information and services "as is." While we strive for excellence, we cannot guarantee perfection. Please exercise your best judgment and discretion.

Communication with Us:

We will communicate with you through email or by posting updates on our website to keep you well-informed and engaged in the process.

Your Comments and Feedback:

Your feedback and suggestions are highly valued. Any submissions you make become the property of JP Express, and we reserve the right to use them as we see fit.

When Things Go Wrong:

If, unfortunately, things do go wrong, please understand that we cannot be held responsible for any damage to your computer or loss of data. Responsibility is a core value for us.

Ending Our Relationship:

We hope it never comes to this, but if you ever wish to discontinue your association with JP Express, you have the liberty to do so. Similarly, we may decide to discontinue our services or terminate your access if it is deemed necessary.

Legal Stuff:

In the event of legal disputes, we will follow the laws of Bangladesh to reach an equitable resolution. As a global courier service based in Bangladesh, this ensures fair and consistent legal practices.

Breaking the Rules:

Should you fail to comply with these terms, we may provide you with a warning or, in more serious cases, terminate our agreement. Our intent is to maintain a harmonious and rule-abiding community.

Watch Out for Frauds:

To report any delivery-related issues, please only use our official website. Be vigilant of individuals impersonating JP Express employees and requesting extra payments. We want to emphasize that we will never engage in such practices.

Return Shipments:

It is essential to note that you are responsible for covering the costs of return shipments from the outbound location. In the event that a parcel returns to Bangladesh, additional charges may be applicable. We strongly recommend discussing this with the recipient before sending the parcel.

We have designed these "JP Express Terms of Use" to simplify and safeguard your experience with us. We are excited to have you on board and look forward to serving you with trust, transparency, and efficiency. Welcome to JP Express!

Term and Condition Export and Import

Delivery Responsibility:

We take on the responsibility of collecting your parcels from where you give them to us and making sure they reach their intended destination safely and on time. You can count on us to handle this important task.

Delivery Times:

Our goal is to get your parcels to you promptly. However, some factors can sometimes cause slight delays, such as the distance your parcel needs to travel or unusual weather conditions. Despite these challenges, rest assured that we are dedicated to delivering your parcels as quickly as possible.

Packaging Requirements:

It's vital to pack your parcels properly to ensure their safety during the journey. We can provide you with helpful guidelines on how to securely pack your items, so they arrive in the best possible condition.

Tracking Services:

We offer a convenient tracking service that allows you to monitor the whereabouts of your parcels. You will receive a unique code or number that you can enter on our website or app. This will enable you to keep an eye on the progress of your parcels, giving you peace of mind.

Prohibited Items:

For safety and legal reasons, there are certain items we cannot transport. We will provide you with a list of these prohibited items to ensure that you do not accidentally send something that cannot be carried.

Liability for Loss or Damage:

If, in the rare event, your parcels are lost or damaged while under our care, please don't worry. We are committed to working with you to resolve the issue and make things right. We will do our best to fix any problems that may arise.

Customs and Duties:

When you send parcels internationally, you may encounter customs regulations and duties in the destination country. This can require additional fees or taxes. We are here to assist you in understanding these requirements and how to fulfill them.

Delivery Address Accuracy:

Providing the correct delivery address is crucial. If the address you provide is incorrect, your parcels may be delivered to the wrong location. Our priority is to ensure that your parcels reach the intended recipient or destination.

Undeliverable Parcels:

We want to ensure the smooth delivery of your parcels, and to achieve this, there are certain items that J.P EXPRESS cannot accept for carriage. It is the customer's responsibility to accurately describe the shipment on the air waybill and ensure that no prohibited materials are delivered to J.P EXPRESS. We will keep you informed about specific types of materials that we cannot accept for carriage.

Additionally, we will not carry items that are prohibited by any applicable law, regulation, or the state or local government of any country from, to, or through which the parcel may be carried. Some examples of prohibited items include: 1. Firearms, 2. Bullion, 3. Works of Art, 4. Negotiable instruments in bearer form, 5. Lewd or obscene materials, 6. Hazardous or combustible materials, 7. Industrial carbons and diamonds, 8. Gold jewelry, 9. Precious metals, 10. Precious stones, 11. Currency, 12. Stamps, 13. Deeds, 14. Cashier’s cheques,  15. Money orders, 16. Traveler’s Cheques, 17. Antiques, 18. Plants, 19. Animals.

To avoid any issues with the delivery of your parcels, please make sure that your shipment does not include any materials that fall under these categories. If such items are found in your parcel, we may not be able to deliver it, and additional actions may be required as per our policies. It's important to be aware of these restrictions and guidelines to ensure a smooth shipping experience with J.P EXPRESS. Service Limitations:

While we strive to provide our services to as many locations as possible, there may be certain places we cannot reach, or where it may take longer to deliver. We will always inform you if your location falls into this category.

Additional Services:

We offer various additional services, such as expedited delivery or enhanced parcel protection. If you are interested in these options, we will provide you with detailed explanations of how they work and how to utilize them.

Claims Procedure:

If you ever need to make a claim about your parcel, you must send it to the nearest JP Express office where your shipment was accepted. Please do this within 15 days from when we accepted your parcel. We can't consider any claims until all transportation charges are paid, and we won't be able to help with claims after this time. So, always make sure to check your parcels carefully before sending them.

JP Express International Export-Import Insurance Policy

At JP Express, we recognize the significance of safeguarding your international shipments. Our International Export-Import Insurance Policy is designed to provide you with comprehensive coverage and assurance throughout the shipping process. Please carefully review the terms and conditions outlined below:

1. Coverage:

Our insurance policy extends coverage to both exported and imported goods, protecting against loss or damage during transit. This ensures that your shipments are secure, whether leaving or arriving at their destination.

2. Declaration Value:

In the unfortunate event of loss or damage, and if you have opted for our insurance coverage, you will be required to pay the full declared value of your product as stated in the customs declaration.

3. Premium Structure:

To access our international insurance coverage, a premium will be applicable. The premium amount is determined based on the declared value of your shipment. For specific details on premium rates, kindly consult our customer service representatives.

4. Filing a Claim:

Promptly file a claim with JP Express in case of loss or damage. Supporting documentation and evidence are essential for the claims process. Our aim is to make the claims process efficient and transparent for your convenience.

5. Exclusions:

Certain conditions and exclusions may apply to the international export-import insurance coverage. Please refer to the insurance policy documentation for a comprehensive list of exclusions and specific coverage details.

6. Understanding Terms and Conditions:

By opting for our international insurance coverage, you acknowledge and agree to the terms and conditions outlined in the policy. We recommend thoroughly reading and understanding these terms for a clear comprehension of your coverage.

7. Customer Support:

Our dedicated customer support team is available to address any inquiries, provide assistance, and offer information about our international insurance policy. Feel free to reach out for guidance on coverage, premiums, or the claims process.

8. Enhancing Your Shipping Experience:

JP Express is committed to enhancing your shipping experience. Our international insurance policy is a testament to our dedication to the safety and security of your shipments across borders.

Thank you for choosing JP Express. With our International Export-Import Insurance Policy, you can ship internationally with confidence, knowing that your valuable goods are covered and protected throughout their journey.

Air Waybill Terms and Conditions

1. Shipment Acceptance:

The issuance of an Air Waybill (AWB) signifies acceptance of the shipment by JP Express for air transportation. The customer is responsible for accurate and complete information on the AWB.

2. Packaging and Labeling:

Customers must ensure that all shipments are appropriately packed and labeled, adhering to international packaging standards. Any damage resulting from inadequate packaging is not covered by JP Express.

3. Prohibited Items:

Certain items are prohibited for air transportation due to safety and legal reasons. Customers must refer to the list of prohibited items provided by JP Express to ensure compliance.

4. Delivery Times:

While we strive for timely delivery, factors such as weather conditions and customs clearance may affect delivery times. JP Express will make reasonable efforts to meet delivery deadlines but cannot guarantee exact delivery times.

5. Tracking and Notifications:

Customers can track their shipments in real-time using the provided AWB number. Notifications regarding the status of the shipment will be sent at key milestones.

6. Liability for Loss or Damage:

JP Express is liable for loss or damage to the shipment during air transportation. Customers are encouraged to purchase additional insurance for high-value items.

7. Customs and Duties:

Customers are responsible for compliance with customs regulations and payment of any applicable duties and taxes. JP Express will provide necessary documentation for customs clearance.

8. Undeliverable Parcels:

In cases where delivery is not possible due to inaccurate address or other issues, JP Express will make reasonable efforts to contact the customer. If unsuccessful, the shipment may be returned to the sender.

Bill of Lading & Sea Waybill Terms and Conditions

1. Shipment Booking:

The issuance of a Bill of Lading (BOL) or Sea Waybill indicates acceptance of the shipment for sea transportation. Customers are required to provide accurate and complete information at the time of booking.

2. Cargo Loading and Stowage:

JP Express will handle the loading and stowage of cargo on the vessel. Customers must adhere to weight and size restrictions and provide accurate cargo details.

3. Prohibited Items:

Certain items are prohibited for sea transportation. Customers must refer to the list of prohibited items provided by JP Express to ensure compliance.

4. Delivery at Destination Port:

Upon arrival at the destination port, customers or their nominated consignees are responsible for clearing customs, paying duties, and arranging onward transportation. JP Express will provide the necessary shipping documents.

5. Tracking and Documentation:

Customers can track the status of their shipment using the provided BOL or Sea Waybill number. All relevant shipping documents will be provided in a timely manner.

6. Liability for Loss or Damage:

JP Express is liable for loss or damage to the shipment during sea transportation. Customers are encouraged to purchase additional insurance for high-value items.

7. Customs and Duties:

Customers are responsible for compliance with customs regulations at both the origin and destination ports. Any applicable duties and taxes are the responsibility of the customer.

8. Undeliverable Shipments:

In cases where delivery is not possible at the destination port, JP Express will make reasonable efforts to contact the customer or their nominated consignee. If unsuccessful, the shipment may be subject to storage charges or returned to the sender.

Customs Clearance Terms and Conditions

Documentation Accuracy:

Customers are responsible for providing accurate and complete documentation for customs clearance. Incorrect or incomplete information may lead to delays or additional charges.

Compliance with Customs Regulations:

Customers must comply with the customs regulations of both the origin and destination countries. Any fines or penalties incurred due to non-compliance will be the responsibility of the customer.

Customs Duties and Taxes:

Customers are responsible for the payment of any customs duties, taxes, or fees associated with their shipments. JP Express will provide necessary documentation to assist with customs clearance.

Prohibited and Restricted Items:

Customers must adhere to the list of prohibited and restricted items provided by JP Express. Failure to comply may result in confiscation, additional charges, or legal consequences.

Customs Inspection:

Shipments may be subject to customs inspection. JP Express is not responsible for any delays or damages resulting from customs inspections.

Customs Brokerage Services:

Customers may opt for customs brokerage services provided by JP Express for a fee. This service includes assistance with documentation preparation and liaison with customs authorities.

Additional Charges:

Customers may be liable for additional charges incurred during customs clearance, including storage fees, demurrage charges, or other fees imposed by customs authorities.

Communication of Issues:

Customers must promptly communicate any issues, requests, or changes related to customs clearance to JP Express. Failure to do so may result in delays or complications.

Disclaimers:

JP Express disclaims liability for any actions taken by customs authorities, including confiscation, seizure, or refusal of entry of shipments. Customers are responsible for understanding and complying with customs regulations.

Non-Delivery due to Customs Issues:

If a shipment is undeliverable due to customs issues, the customer will be notified, and additional instructions or documentation may be required for resolution.

Refused Shipments:

Customers are responsible for any costs associated with refused shipments, including return shipping fees, customs charges, and handling fees imposed by JP Express.

Dispute Resolution:

In the event of customs-related disputes, customers agree to cooperate in resolving issues with JP Express. Any legal action arising from customs matters will be subject to the jurisdiction specified in the general terms and conditions.

By utilizing JP Express services, customers agree to abide by these customs clearance terms and conditions. These terms are integral to the overall terms of service and are designed to facilitate smooth and compliant international shipping processes.